First BrickLink negative feedback

I guess it was bound to happen sooner or later.  After 600+ transactions, I picked up my first negative feedback on BrickLink recently.  It isn’t the end of the world but it would have been nice to know there was a problem so I could do something about it.  I’ve made mistakes before and will likely make them again.  It happens.  How a seller handles a mistake is really what matters and I don’t have a lot of respect for a buyer who doesn’t give a seller the opportunity to fix a problem.  If I make a mistake, I do my best to correct it as quickly as possible at no additional cost to the buyer.  I’ve even ordered missing parts from another store and shipped them to a buyer if I didn’t have them myself.

In this particular case the buyer never told me there was a problem, I just noticed it on my feedback page.  I don’t deny that I made a mistake, shame on me for not checking the set again for completeness.  I would like the chance to fix it though.

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